Terms and Conditions

Privacy

At Industria we are fully committed to respecting your privacy. We guarantee that your personal information will not be shared with any third parties. If you send us an e-mail we will store your e-mail address and the contents of the e-mail. Industria is bound by NZ Privacy Act 1993. For more information visit www.privacy.org.nz.

Security

We want you to have a safe and secure shopping experienced online.

All payments are processed using DPS Payment Express Payment Gateway for its online credit card transactions. You can help protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.

Pricing


All prices are quoted in New Zealand dollars, and are subject to change without notice. All prices are inclusive of GST.

Availability

All stock on-line is available in our store at The Colombo, however not all stock in store is on-line. If you have seen an item in-store which does not appear on-line, please email us and we can check availability.

Returns, Refunds and Exchanges


We take pride the in items we stock and we hope you enjoy them as much as we do.

In the unlikely event we are unable to supply your order after you have confirmed purchase, we will refund you in full. Refunds will be issued by direct deposit to your credit card or bank account.


If the item you have received is faulty or has arrived damaged, please contact us via e-mail at sales@industria.co.nz within three days of receiving your item, including a photo if the fault is visible contact us immediately. You will need to return the item to us for inspection (at your own cost) and we will organise a replacement (or credit) for you as per our obligations under the Consumer Guarantees Act. All items must be returned unused and in their original packaging. You will need to provide proof of purchase.

We are unable to offer change of mind refunds or refunds/exchanges on sale items. Once an order has been placed, you cannot cancel it.

We urge all customers to choose their purchases carefully as we are not obligated to exchange due to change of mind. For this reason, any exchanges will be at our discretion. ‚Äč